Frequently Asked Questions
Everything you need to know about your luxury cigar experience.
Do you ship worldwide?
Yes, we offer secure worldwide shipping. All orders are carefully packaged in vacuum-sealed bags to ensure optimal humidity and protection during transit to your location.
How do I know my cigars are authentic?
We guarantee 100% authenticity on all our products. Every box features the official Habanos S.A. warranty seal and a unique barcoded serial number that can be verified on the official Habanos website.
What is your return policy?
We accept returns within 14 days of delivery if the goods are in their original, unopened condition. Please contact our customer service team to initiate a return authorization.
How should I store my cigars upon arrival?
We recommend placing your cigars in a calibrated humidor at 65-70% relative humidity immediately upon arrival. Allow them to rest for at least 48 hours to recover from shipping temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure bank transfers. All transactions are encrypted for your security.
What happens if my order is damaged during transit?
In the rare event of damage, please take photos of the packaging and the product immediately and contact us. We will arrange for a replacement or a full refund as part of our delivery guarantee.