Returns & Exchanges

At EGM Cigars, we strive for complete customer satisfaction with our luxury apparel and accessories. If you are not entirely pleased with your purchase, we offer a 14-day return period for items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original luxury packaging, ensuring all designer tags, authenticity cards, and protective seals remain intact.

• 3.
  Ship the Item

  Affix the provided shipping label to your parcel and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.